The Fine Print

Terms and Conditions

If you agree to go-ahead with any work carried out by SB Web and Graphic Design, you also agree to these terms and conditions.

  • In these terms and conditions, SB Web and Graphic Design will also be referred to as ‘we’ and ‘us’ and ‘our’. The client may also be referred to as ‘you’No artwork, websites or scripts are released until your full balance is settled.
  • A deposit is required of £100 if your design work is £300 or more and then the full amount is due upon completion. Invoices under £300 are required to be paid in full in advance.
  • There is a 5-day cancellation period. Cancellations must be submitted in writing and refunds will be calculated based on amount of work already performed.
  • Late payments will incur a 10% late payment fee calculated monthly.
  • Please ensure all artwork and text to be included in website is sent in a timely manner to ensure projected turn-around is met.

Payments can be made via bank transfer, cash or PayPal (3% charge). We DO NOT currently accept cheques or credit/debit cards. PayPal and Bank Transfer details can be obtained by contacting us and quoting your order reference or invoice number.

We strive to ensure all websites, scripts and coding run free from errors but we cannot accept responsibility for any losses incurred due to any malfunction within the website or its code.

We are not responsible for any copyright infringements caused by materials submitted by the client. Whilst every effort is made to ensure any images that are represented are freely available to use, and are not subject to any copyright, SB Web and Graphic Design are not responsible for the use of these images.

SB Web and Graphic Design will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines. SB Web and Graphic Design will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client. SB Web and Graphic Design will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.

By providing material for your website you acknowledge that you have copyright of that material or permission to use the material. It is the clients responsibility to fully research their company name, and any content, logos, or trademarks, images and graphics etc. used in the website.

We make every effort to design pages that display acceptably in the most popular current browsers, but cannot accept responsibility for pages that do not display acceptably in new versions of browsers released after the site has been published and/or our year’s technical care service has expired.

Domain prices are paid for a year, unless stated otherwise. After a year, it is the client’s responsibility to renew it before it expires. SB Web and Graphic Design can do this for you providing you have asked for this and given enough time – this will incur the going yearly rate for the domain, plus a £10 admin charge.

The fee for your domain name, where applicable, cannot be refunded once purchased.

Domain names are subject availability upon quotation. Quotes may state a desired domain name, but are not guaranteed until the full balance has been paid, and the name is fully available and secured.

Any details you give SB Web and Graphic Design, for example, login details for ecommerce gateways, are kept strictly private and confidential.

It is the clients responsibility to ensure thorough research is done before the website is designed and published by us and that the content and nature of the business comply with the required law.

Print orders must be confirmed before printing by reviewing the proof, which every client will receive from us. We hold no responsibility after printing if there are mistakes, therefore no refunds will be given and another payment will be requested in order to rectify these mistakes and reprints.

All artwork is delivered by email as a jpg and pdf file, unless otherwise stated. An extra charge will occur for other file formats.

Prices of print vary from quote-to-quote, depending on quantity, size, quality and weight of paper stock.

If at any point we feel our Terms and Conditions have been breached, we will withdraw and terminate any published websites or designs immediately, with written notice, and in this case, all services will be non-refundable.

SB Web and Graphics do not pass or sell any information onto third parties.


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